At Waster - we are always sorry to see customers leave.
If it is down to a service of cost issue - speak to us as we have a price match guarantee and can swap a trucking company to another supplier if services are unreliable.
If of course - you just need to cancel - that is easy with Waster.
Simply email us at firstname.lastname@example.org - giving us 30 days notice of your cancellation.
We will arrange for your final services and bin removal.
“the Customer” or “Us” may cancel the agreement at anytime by giving 30 days written notice to the relevant party. “The Customer” must pay “Us” all monies (including GST) including the “service” in the notice period. Bins will have a final empty prior to removal to ensure empty on removal. Waster charges a removal fee of $199+GST for any services cancelled within the first three months of service (to cover transport costs) - i.e. three months from bin delivery. If cancellation is due to poor service or service unreliability by Waster - no removal fee is applied. No removal fee applies when cancellation notification is provided after three months from bin delivery. All invoices (including final month invoice) must be settled in full prior to bin removal.
We do require all invoices to be settled prior to bin removal - including the final month invoice - which will be issued prior to removal.